PRIVACY POLICY

SECTION 1 - WHAT WILL WE DO WITH THIS INFORMATION?

When you carry out any transaction with our store, as part of the purchase and sale process, we collect the personal information you give us, such as: name, email and address.

When you access our website, we also automatically receive your computer's internet protocol, IP address, in order to obtain information to help us learn about your browser and operating system.

Email Marketing will only be done if you allow it. In these emails you can receive news about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide personal information such as name, phone number and address, to complete: a transaction, verify your credit card, place an order, arrange a delivery or return a purchase. After carrying out actions, we understand that you agree with the collection of data to be used by our company.

If we ask for your personal information for a secondary reason, such as marketing, we will ask you directly for your consent, or provide you with the opportunity to say no.

And if you want to withdraw your consent, how to proceed?

If after you provide us with your data, you change your mind, you may withdraw your consent for us to contact you, for continued data collection, use or disclosure of your information, at any time by contacting us in contact @institutodom.org.br or at the address: ROMULO DE ALMEIDA, 00105, Cs 01 - Lt 5 - Pl 45083 - Qd A, 22790-713.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 - THIRD PARTY SERVICES

In general, the third party providers used by us will only collect, use and disclose your information to the extent necessary to enable them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them from their purchase-related transactions.

For these providers, we encourage you to read their privacy policies so that you can understand the way in which your personal information will be used by these providers.

In particular, remember that certain suppliers may be located in or have facilities that are located in different jurisdictions than you or us. Thus, if you want to proceed with a transaction involving the services of a third party service provider, then your information may become subject to the laws of the jurisdiction(s) in which the service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used to complete that transaction may be subject to disclosure under United States law, including the Patriot Act .

Once you leave our store's website or are redirected to a third-party app or website, you will no longer be bound by this Privacy Policy or our website's Terms of Service.

Links

When you click on links in our store, they can take you away from our site. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.

SECTION 5 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, that information is encrypted using secure socket layer (SSL) technology and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after their publication on the website. If we make material changes to this policy, we will notify you here that they have been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

EXCHANGE POLICY

EXCHANGE, RETURN AND REPENTANCE POLICY

Instituto Dom uses state-of-the-art technology to manufacture its products, striving for quality and customer satisfaction. Out of respect and so that the credibility gained with its consumers is maintained, the company created an exchange and return policy in accordance with the Consumer Defense Code, and concerned so that you (customer) obtain an effective, agile and, above all, negotiation satisfactory.

If you choose to contact us via email or telephone, the form will be sent to you to complete and send with the item(s). The product returned without this form and/or without communication to the SAC will be returned without prior consultation.

When carrying out the return/exchange process, the customer must, on the back of the invoice to be returned/exchanged, inform the reason for the return/exchange, the name of the returnee, CPF and the date of return.

*ATTENTION: To carry out the exchange process, you must be logged in. Return by Regret/Withdrawal If upon receiving the product, you decide to return it with regret, you must do so within seven calendar days from the date of receipt.

Observing the following conditions: The product cannot have signs of use.

The product should preferably be shipped in the original packaging, accompanied by an invoice, labels, tags (label with product reference code) duly affixed to the product and all its accessories.

When carrying out the return process, the customer must, on the back of the invoice to be returned, inform the reason for the refusal/return, the name of the person returning it, CPF and the date of return.

REFUND POLICY

Refund Policy

1 Objective Standardize expenses reimbursement activities for employees on business trips, customer expenses and ongoing projects.

2 Scope All employees of Instituto Dom

3 Definitions

REIMBURSEMENT - refund of amount paid as a result of an expense made by the employee on behalf of Instituto Dom

4 Description of Procedures

COMPLETING THE FORM: 4.1 The form must be completed with: name, cost center, reason for the expense, brief summary of each expense, signed by the executor and approved according to the established limits; 4.2 Attach proof of each amount spent. The receipts must contain: a) Corporate Name and CNPJ; b) For meals: list on the back of the note the name of the participants, position, company and reasons; c) Other notes: identify the reasons and participants, when there is more than one person involved in the expense. 4.3 Separate expenses made in Real and in another currency; 4.4 Inform the amounts received as an advance, whether in Real or another currency; 4.5 The following forms will be returned to the requester: a) Strikethrough; b) No explanation of the reason for the expense; c) Without attached proof; d) Without proper approvals.

APPROVAL 4.6 Employees must obtain the appropriate approvals from their managers. 4.7 The Finance Department must verify that the signatures on the forms are in agreement with the managers of each area.

GENERAL RULES 4.8 Expenses must be carried out strictly for the purpose of enabling the execution of work or carrying out a project (including training). 4.9 The incurrence of expenses during the execution of a job must be guided by the greatest possible savings, since they represent costs for the operation. 4.10 The expenses to be incurred in carrying out a job must obligatorily follow the rules established in this procedure. 4.11 Any exceptions must be discussed in advance with the CEO. 4.12 All expense reimbursement requests must be requested using Instituto Dom

Expense Reimbursement Policy

Refund Request Form; 4.13 Proof of expenses (simplified notes and receipts) must indicate the company's Corporate Name and CNPJ. 4.14 All requests for reimbursement of expenses must be requested and delivered to the Finance department within the following deadlines: a) Delivery by the 5th (five) day of the month - Receipt on the 10th (tenth) of the month; b) Delivery until the 15th (fifteenth) of the month - Receipt on the 20th (twenty) of the month. 4.15 Under no circumstances, rendering of accounts with request for reimbursement of purchases of equipment and office supplies and other items that are not described in this procedure are accepted; 4.16 All renderings of accounts will be reviewed by the finance department, if they are in disagreement with this procedure, they will not be reimbursed (even if approved); 4.17 Expenses with external courses, registration for events, national and international certifications, must be approved in advance by the CEO.

PERIODICITY 4.18 The rendering of accounts must be prepared in the month in which the expenses are incurred. 4.19 The deadline for delivery of requisitions is up to 02 (two) days after the expense or return from the trip.

NON-REFUNDABLE EXPENSES

4.20 AIR TICKETS a) Air tickets must be purchased by Instituto Dom's administrative area and must be requested at least 15 days in advance; b) Air tickets purchased by unauthorized travel agents or directly from airlines will not be refunded or paid; c) Boarding and return dates should be scheduled according to job/training requirements, in order to maximize savings in terms of stay and airfare. d) Travel tickets that may not have been used must be canceled in a timely manner through the administrative area. e) Rebookings and cancellations must be made in extreme cases with prior authorization, thus avoiding unnecessary costs. f) All flights must be booked in economy class; g) Exceptions must be discussed with the CEO;

4.21 ACCOMMODATION a) Request reservations from the Administrative area at the hotels pre-selected by Instituto Dom. b) When applicable, double or triple rooms will be reserved;

Gift Institute

Expense Reimbursement Policy

REIMBURSABLE EXPENSES

4.22 TRANSPORTATION AND TRANSPORTATION a) Taxi - Taxi fees will be refunded upon presentation of an original receipt, without any type of erasure. In the rendering of accounts, the stretches and days of use of the taxis must be described:

• The use of taxis should be done, whenever possible, in a shared way by the project team; the airport connection service must be used when traveling to Confins airport; b) Parking - Parking fees will only be reimbursed when employees are visiting clients or outside meetings to discuss matters of interest to Instituto Dom.

4.23 LUNCH a) Lunch expenses are not eligible for reimbursement, except when:

• Travel abroad - up to VALUE TO BE DEFINED

• Lunch with customers - previously authorized

• Weekends or holidays, exceptionally when working, reimbursement must be authorized in advance. b) Thus, the following lunch expenses, among others, are not subject to reimbursement:

• in training (even if outside your home base); and

• on domestic trips.

4.24 DINNER a) Dinner reimbursement will be made considering the maximum amount per meal of R$25.00, and expenses incurred in domestic travel and training are eligible for this reimbursement. b) Project: when a situation occurs in which the project requires the team to stay overnight. This reimbursement is exceptional and must be approved in advance by the area manager. 4.25 BREAKFAST a) Breakfast expenses will be reimbursed by the Company when the professional is traveling with a limit of R$15.00, when it is not included in the hotel rate.

4.26 FRIGOBAR a) Reimbursement of expenses with minibar up to R$15.00 are admissible. Alcoholic beverages and cigarettes are not included;

4.27 TELEPHONES a) Telephone calls made exclusively for work reasons are subject to reimbursement. b) Calls made by cell phones or private phones must be reimbursed when there is a breakdown of the call in the respective telephone bill; c) Professionals who are outside their base have the right to make personal calls in reasonable amounts.

Gift Institute

Expense Reimbursement Policy

4.28 INTERNET a) Hotel internet rates will be reimbursed, in reasonable amounts, provided they are for the exclusive use of the company.

4.29 LAUNDRY a) The amounts that are compatible with the length of stay (minimum 3 days) and in reasonable amounts are liable to be refunded.

4.30 TIPS a) The amounts that are compatible with the service provided and in accordance with internationally accepted conventions (10% in Brazil and 15% abroad for hotel and restaurant services) are refunded, with the respective credit card receipts.

4.31 EXPENSES MADE IN FOREIGN CURRENCY a) Expenses made in foreign currency by credit card

• The rendering of accounts must be prepared based on the estimated currency exchange rate for the day on which the invoice is due provided by the card company;

• If this rate is not known at the time of reporting, the tourism exchange rate of the day before must be used.

• Renderings of accounts involving the use of a currency other than the Real - R$ must contain a spreadsheet showing the amounts and exchange rates used for the purpose of converting to our local currency. b) Estimated dollar rate variation

• Negative Variation: issue a refund request containing the amount of this variation must be accompanied by a copy of the respective credit card bill.

• Positive Variation: return the amount by check or deposit identified. c) Tax on Financial Transactions - IOF

• The IOF levied on expenses incurred abroad (occurs only when these are paid by credit card) are subject to reimbursement by the Company.

• Must be issued in the rendering accounts, in a specific activity. A copy of the credit card bill indicating the IOF amount must be attached to the rendering of accounts. d) Expenses paid with paper money

• Expenses in dollars or in another foreign currency must be converted to Reais (R$) at the rate of that currency in effect on the date of the rendering of accounts.

5 References 5.1 Forms

• Refund request.

Gift Institute

TERMS AND CONDITIONS

Terms and Conditions for the Purchase and Sale of Instituto Dom, hereinafter referred to simply as Instituto Dom, and, on the other hand, Instituto Dom customer, qualified at the time of purchase of Instituto Dom products, hereinafter referred to as simply Customer.

Considering that Instituto Dom sells products and services over the internet; Considering the Customer's interest in purchasing the products offered by Instituto Dom ("Products") in its sales channels; The purpose of this contract is to establish the general conditions of use and purchase of products and services from the Instituto Dom website customer.

I. Confidentiality: Instituto Dom is responsible for preserving the confidentiality of all data and information provided by the Customer in the purchase process. The site's security is audited daily and guaranteed against hackers, through the "Site Blindado" seal.

II. Customer Service (SAC): The customer has this service to resolve their doubts, resolve any requests or complaints regarding their order or any content available on the website. The SAC can be activated by telephone or through a form on the website.

III. Delivery policy: the deadline for delivery of the Products is informed during the purchase procedure, counted in working days. Product deliveries are made from Monday to Friday, from 8:00 am to 10:00 pm. Exceptionally, some Product deliveries may take place on Saturdays, Sundays and holidays.

III.I - The verification of the adequacy of the product dimensions is the responsibility of the Customer, who must ensure that they are in accordance with the spatial limits of the elevators, doors and corridors of the delivery location. The assembly or disassembly of the product, transport by stairs and/or doors and windows, or lifting of deliveries will not be carried out.

III.II - Up to three delivery attempts will be made at the informed location, on alternate days, with an interval of up to 48 hours between one delivery and another. It is essential that, at the requested address, there is a person authorized by the buyer, over 18 years old, and carrying an identification document to receive the goods and sign the delivery protocol. If there are three unsuccessful delivery attempts, the order will be returned to Instituto Dom's Distribution Center.

III.III - After the order is finalized, it is not possible to change the payment method and/or delivery address, request an advance or even the priority of delivery.

III.IV - The delivery period informed during the Product purchase procedure takes into account the stock, the region, the invoice issuance process and the product preparation time. Every time the order's delivery status is updated, Instituto Dom's system automatically sends alert emails to the Client.

III.V - The delivery freight cost is calculated based on the delivery location, weight and dimensions of the Product.

III.VI - Instituto Dom does not authorize the carrier to: enter the domicile; deliver by alternative means (example: lifting product by window); perform product installation or maintenance; open the product packaging; deliver to an address different from the one listed in DANFE; make delivery to minors or without identification document.

III.VII - Instituto Dom is not responsible for the retention of goods at SEFAZ when it is exclusively due to pending issues from the client, and it is therefore necessary for them to appear at the tax office for the goods to be released, considering that in these cases the information regarding releases and payments is only passed on to interested parties.

IV. Right of repentance: the Customer will be entitled to exercise the right to repent of the purchase, for the purpose of returning the Product, in which case the following conditions must be observed: the period for withdrawing from the purchase of the product is up to 7 (seven) calendar days from the date of receipt; in case of return, the product must be returned to Instituto Dom in the original packaging, accompanied by the DANFE (Auxiliary Document of the Electronic Invoice), the manual and all its accessories.

IV.I - The Customer must request the return through the Customer Service (SAC) or directly in the Control Panel, under the topic "cancel order". Expenses arising from the collection or posting of the Product will be borne by Instituto Dom.

IV.II - Upon arrival of the product at the Distribution Center, Instituto Dom will verify that the above-mentioned conditions have been met. If so, it will provide a refund for the full amount of the purchase.

IV.III - In purchases with a credit card, the credit card company will be notified and the refund will occur on the next or subsequent invoice, at once, regardless of the number of installments used in the purchase. The reimbursement period and also the collection of the remaining installments after the full reversal of the Product value on the Customer's credit card carried out by Instituto Dom, is the responsibility of the card administrator. In the event of collection of future installments by the card company, the Customer will not be encumbered, since Instituto Dom, as mentioned above, reverses the full amount of the Product in a single time, and the credit for the refund is fully granted by card company in the billing invoice subsequent to the month of cancellation.

IV.IV - In purchases paid with bank slip or debit account, the refund will be made by bank deposit, within 10 (ten) business days, only in the buyer's checking account, which must be individual. It is necessary that the CPF of the current account holder.